The dual personality customer

This one is scary.  So, you show up to the customer’s house.  You do a walk through and capture the details for the estimate.  You develop a rapport with the customer.  The next thing you know, you’re talking and laughing and boding.  It’s like you’re becoming best friends.  They are so excited to award you the job.  Hell, you haven't even given them an estimate and they have already stated the job is yours.

You drive home feeling so good.  Then a few days later the job starts.  Then the phone starts to ring.  The next thing you know they are complaining about everything and they are completely pissed off at you.  It’s like they transformed into medusa overnight.  You can’t help but question the personality disorder. Like WTF?  How did this sweet charming person become such an ultimate A hole overnight.  Boy, it’s like that movie quote, life is like a box of chocolates, you never know what you are going to get.  No shit.  You don’t know what psychopath you’re going to get.  Hell, I thought my ex wife had multiple personalities.  Man, you will witness some crazy shit.  Be warned!

You can't detect it either. It's so puzzling. It's almost like dating. The first few dates are wonderful then one day you get busy at work and you don't reply to her text. The next thing you know she is texting you, cussing you out, calling you all kinds of names, accusing you of so much and all you were doing was simply working. Yes it is just like that and if you do enough jobs you will meet this customer eventually.